Security Information

Protect your Personal Digital Keys; Beware of Fraudulent Links!

1.Internet banking login credentials, including usernames, login passwords and one-time passwords (OTPs), are as important in the digital world as the keys to their houses are in the physical one, and should be properly safeguarded;

2.In accordance with the HKMA’s supervisory requirements, the Branch will not send SMS or email messages with embedded hyperlinks directing customers to their websites or mobile applications to carry out transactions.  Nor will the Branch ask customers to provide sensitive personal information, including login passwords and OTPs, via hyperlinks. So if members of the public receive SMS or email messages with embedded hyperlinks requesting them to input internet banking login credentials, these messages should not originate from the Branch. The public should think twice before clicking any hyperlinks purportedly sent by the Branch; and

3.The Branch will never ask for any sensitive personal information such as bank account details, login passwords, one-time passwords and credit card number through phone calls, emails or SMS messages. Please contact us immediately if you receive such request.

The term "the Branch" used in the above security information refers to BANK OF DONGGUAN CO., LTD.-HONG KONG BRANCH (A joint stock company incorporated in the People’s Republic of China with limited liability).